What Retail Employers Really Want: A Hiring Manager’s Take (NZ Edition)

If you’re a school leaver or looking for your first job in Aotearoa, retail is one of the best places to start. It’s fast-paced, people-focused, and full of opportunities to grow.

But what are retail hiring managers actually looking for in first-time candidates?

From experience, after hiring many young team members over the years, here’s what truly stands out:

1. A positive, can-do attitude

You don’t need experience! You need energy, enthusiasm, and a willingness to give things a go. A genuine smile goes further than you think.

2. Willingness to learn

We don’t expect you to know everything. We love curiosity, good listening skills, and people who ask questions.

3. Reliability

Showing up on time, sticking to your roster, communicating early. These simple habits make you invaluable.

4. People skills

Good eye contact, clear communication, being friendly and respectful. Retail is all about people, and these skills matter more than any line in your CV.

5. Teamwork

Stores run on collaboration. Helping teammates, staying calm during busy periods, and pitching in = big tick.

6. Initiative

See something that needs doing? Do it. Those small acts get noticed.

7. Genuine interest

You don’t need a lifelong retail plan of course. Just an authentic interest in the product, the store, or customer service.

Want to feel even more prepared?

Use our CV Builder to create a clear, confident CV that highlights the skills employers actually look for. It’s made specifically for retail.